X21

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The Netherlands Delivery 1 working day

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EXCHANGE & RETURN

CONDITIONS

You can exchange or return a product within 14 days after receiving it (“Right of Withdrawal”). All we ask is that you return the item(s) in the original, salable condition (unworn), and with the original packaging and labeling intact. All sales on discounted items are final. You can’t return or exchange discounted items.

In case of a return, we will refund you the full amount a.s.a.p. (latest within 7 days) after receiving it. The refund will be made to the same (bank-)account the original payment was received from. All return shipments and shipping costs are at the responsibility of the sender. We advise you to use a postal service with track & trace. X21 Webshop cannot be held responsible for items lost or delayed in transit.

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. X21 Webshop reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only items, which X21 Webshop can confirm as new and unused, will be eligible for a return or exchange.

EXCHANGE

You can exchange a product within 14 days after receiving it. Just send an e-mail to support@x21.nl with the following details: your order number, which item you’d like to exchange and which item you would like in return. We’ll then get back to you a.s.a.p. with instructions.

All return shipments and shipping costs are at the responsibility of the sender. Once we received the item you would like to exchange, we will send you the replacement item free of charge.

Please note: the product you’d like to exchange should be in the original, salable condition (unworn), and with the original packaging and labeling intact. All sales on discounted items are final. You can’t return or exchange discounted items.

RETURN

You can return a product for a full refund within 14 days after receiving it. Just fill in the return form you received with your order and send your return(s) to:

X21 Webshop

Hoogstraat 169

3011 PM

Rotterdam

The Netherlands

All return shipments and shipping costs are at the responsibility of the sender. We advise you to use a postal service with track & trace. X21 Webshop cannot be held responsible for items lost or delayed in transit.

Please note: the product you would like to return should be in the original, salable condition (unworn), and with the original packaging and labeling intact. All sales on discounted items are final. You can’t return or exchange discounted items.

 

 

X21 Rotterdam

Hoogstraat 169
3011 PM Rotterdam

+31(0)10 4142662
support@x21.nl

mon 12.00 - 17.30
tue - thu 10.30 - 17.30
fri 10.30 - 21.00
sat 10.30 - 17.30
sun 12.00 - 17.30

Free shipping in the Netherlands for orders over € 100,-

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